In this special bonus week of The Dance Studio WOW Factor, Noah and Clint sit down to wrap up this powerful week of coaching and give you your immediate next steps to:

- Making sure you stand out with a connected and personal customer experiences in the digital atmosphere of 2018 and beyond.

- Implementing Noah’s ‘Pick-3’ process to engage in three simple customer retention tasks for just 15 minutes per day to see a drastic impact on your business.

- Measuring behavioural changes with your customers, and how you can then plan and react accordingly.

We finish this DSOA exclusive series with your key ingredients for world-class customer retention, and you are going to love how simple and effective these are - no matter how big or small, new or experienced, your studio may be.

Let’s be real here - one of the biggest downers and causes of stress in your life as a studio owner, is dealing with difficult customers.

Whether it’s a high-maintenance student, or a nightmare dance-mom (or anywhere in between), Noah and Clint have dedicated an entire week to this very topic. At the end of this week you and your team will be prepared and confident when it comes to:

- Your definition of a ‘difficult customer’, and how to use this clarity to best respond and react to customer demands.

- What to do when your ‘difficult customer’ is someone you need to see every week (sometimes multiple times per week) including how to define expectations of what they want, and align it with what you provide.

- Noah’s unique and brilliant insights into “hungry hippos” and “problem children”. He will tell you who these customers are in the dance studio, and how do we deal with them.

- Asking the question: “Is every customer worth keeping?” And how to know how, and when it’s time to say ‘goodbye’ to a problem customer.

We also share tips, training and strategies for your admin and customer service team to ensure they feel 100% empowered to deal with difficult customers efficiently, effectively and confidently.

In this week of our Dance Studio WOW Factor training series, Noah and Clint will give you first-hand insights that will set you up for success when it comes to filling your studio with people who are a perfect fit, including:

- How your customer acquisition and retention strategies need to differ so you can ‘get’ and ‘keep’ the right dancers (and their families).

- How your studio’s customer experience should be prioritized in order to convert your enquiries to trials, and trials to enrolled students.

- A deep-dive into the concepts of “peak pleasure” and “peak pain” for your customers, and what this means for your studio’s marketing and retention goals.

Noah and Clint also unlock their best low-cost but high-impact retention strategies that DSOA members should be adopting.

Welcome to Dance Studio WOW Factor - Part 1, with special guest Noah Fleming. In this week of our Dance Studio WOW Factor training series, Noah and Clint will give you first-hand insights that will set you up for success when it comes to filling your studio with people who are a perfect fit, including:

- How your customer acquisition and retention strategies need to differ so you can ‘get’ and ‘keep’ the right dancers (and their families).

- How your studio’s customer experience should be prioritized in order to convert your enquiries to trials, and trials to enrolled students.

- A deep-dive into the concepts of “peak pleasure” and “peak pain” for your customers, and what this means for your studio’s marketing and retention goals.

Noah and Clint also unlock their best low-cost but high-impact retention strategies that DSOA members should be adopting.